Terms of Use

2 Purpose of KIHORA

KIHORA is a digital service-booking platform that connects customers with service establishments in Cape Verde, initially focused on beauty and wellness businesses such as barbershops, hair salons, nail salons and aesthetic services.

The Platform is provided through two separate mobile apps:

• KiHora, for customers;
• KiHora Business, for people managing an establishment.

The Platform may provide customers with features for:

• searching for and discovering establishments by city, category, name, proximity and rating;
• viewing an establishment page with services, professionals, opening hours, photographs, accepted payment methods and reviews;
• viewing an establishment's location on a map;
• checking availability and making bookings;
• confirming and cancelling bookings;
• viewing booking history;
• submitting reviews for completed bookings;
• marking establishments as favourites;
• choosing which contact data to share with each establishment;
• receiving booking notifications;
• managing and deleting the profile.

The Platform may provide establishments with features for:

• creating and configuring the establishment;
• managing the service catalogue, including duration and price;
• managing professionals and their association with services;
• managing opening hours;
• managing profile, cover and service photographs;
• publishing and unpublishing the establishment;
• managing the schedule, including confirming and cancelling bookings;
• creating schedule blocks and recurring bookings;
• recording walk-in customer bookings;
• viewing the establishment's customer list;
• blocking a customer from making further bookings with the establishment;
• preparing reminder messages to be sent by the establishment itself;
• viewing activity indicators;
• viewing received reviews;
• receiving notifications about the establishment's bookings.

3 Nature of the service

KIHORA is a technology tool for facilitating bookings.

KIHORA does not provide the services booked through the Platform.

The service is provided exclusively by the establishment chosen by the customer, under its own responsibility, with its own resources, professionals, prices and conditions.

KIHORA does not constitute or replace:

• the provision of the booked service;
• the employer of the establishment's professionals;
• legal, tax, accounting or financial advice;
• medical, dermatological or health advice;
• certification, licensing, accreditation or professional assessment of establishments or their professionals;
• a guarantee of the quality, suitability, hygiene or safety of the service provided.

Information about an establishment shown on the Platform, including services, prices, duration, opening hours, photographs, payment methods and address, is provided and maintained by the establishment itself.

KIHORA does not systematically verify that information and does not guarantee its accuracy, currency or completeness.

4 Contractual relationship between customer and establishment

A booking made through the Platform creates a direct relationship between the customer and the establishment.

KIHORA is not a party to that relationship.

The establishment alone is responsible for:

• accepting, confirming, refusing or cancelling a booking;
• providing the service under the advertised conditions;
• observing the advertised hours;
• charging the advertised prices;
• issuing legally required tax documents;
• complying with the laws applicable to its activity, including licensing, hygiene, safety and consumer protection;
• handling complaints about the service provided.

The customer must attend the booking, follow the establishment's reasonable rules and pay the amount due directly to the establishment.

5 No payments on the Platform

KIHORA does not process payments, collect service prices, hold funds or move money between customers and establishments.

An establishment's indication of accepted payment methods, including cash, Visa and Vinti4, is purely informational and is entered by the establishment itself.

Payment is made directly between the customer and the establishment, outside the Platform.

KIHORA is not responsible for disputes about prices, charges, change, refunds, invoicing or payment methods.

6 Eligibility

The age requirements differ between the two apps.

To use the KiHora Business app, the user must:

• be at least 18 years old;
• have legal capacity to enter into contracts;
• have a valid Google or Apple account;
• provide true and up-to-date information;
• comply with these Terms and the Data Processing Agreement;
• use the Platform only for lawful purposes.

To use the KiHora app, the user must:

• be at least 13 years old;
• if under 18, have the knowledge and authorisation of their legal representative, as declared when creating the account;
• have a valid Google or Apple account;
• provide true and up-to-date information;
• comply with these Terms;
• use the Platform only for lawful purposes.

KIHORA does not collect dates of birth and does not verify declared ages. The person creating the account is responsible for the truth of the declaration and, where the person is a minor, so is their legal representative.

When acting on behalf of an establishment or company, the user declares that they have the powers, mandate or authorisation needed to represent it and assume the obligations in these Terms and the Data Processing Agreement.

7 Account creation

An account is created by signing in with Google or Apple.

KIHORA does not set or store passwords.

Creating an account may require:

• first name;
• last name;
• email address obtained from the identity provider;
• country code and telephone number;
• declaration of age or authorisation from a legal representative;
• acceptance of the applicable legal documents.

In a customer account, the telephone number is optional and can be added or removed at any time. In a business account, the telephone number is required because it is the establishment's contact channel.

The email address cannot be edited through the Platform because it is the login identity.

KIHORA may request clarification or additional information when needed to validate an account or establishment, prevent fraud, confirm an establishment's representation, comply with legal obligations or protect the Platform's security.

8 Acceptance of legal documents

In the KiHora app, creating an account means accepting these Terms and acknowledging the Privacy Policy.

In the KiHora Business app, in addition to these Terms and the Privacy Policy, the user must expressly and separately accept the Data Processing Agreement by deliberately selecting an option. That acceptance is required before using the establishment-management features, including in existing accounts.

For each account, KIHORA records the accepted documents, their version and the date of acceptance.

When a material change to any of these documents makes it necessary, new acceptance may be requested before use of the Service continues.

9 Customer and business accounts

Customer accounts and business accounts are separate contexts.

A customer account does not provide access to establishment-management features, and a business account does not provide access to customer features.

The same individual may have both accounts, created separately in each app.

Each account has its own data, permissions and internal identifiers.

10 Account credentials and security

The user is responsible for:

• keeping secure the Google or Apple account used to sign in;
• protecting access to the device on which the app is installed;
• not sharing the account with third parties;
• signing out of devices they stop using or controlling;
• reporting any suspected unauthorised access.

We strongly recommend enabling two-step verification with the identity provider used. KIHORA does not provide its own two-factor authentication mechanism.

Activities carried out through an account may be associated with the relevant user, without prejudice to investigating security incidents or proving otherwise.

KIHORA may temporarily limit or suspend access when there are signs of account compromise, unauthorised access, fraud, misuse or a security risk.

11 Booking rules

The availability shown on the Platform is calculated from opening hours, service durations, the professionals assigned to each service, and existing bookings and schedule blocks.

A booking created by a customer starts in pending status and requires confirmation by the establishment.

A booking recorded by the establishment itself starts as confirmed.

A booking may be cancelled by the customer or establishment under the terms and deadlines shown on the Platform and in the establishment's own conditions.

A booking whose end time has passed may be automatically marked as completed by the system.

Shown availability is indicative and depends on information maintained by the establishment. KIHORA does not guarantee that a time shown as available will be honoured, and is not responsible for overlaps caused by bookings made outside the Platform.

12 No-shows and cancellations

The consequences of a no-show or late cancellation are set by the establishment and governed by the relationship between the customer and the establishment.

KIHORA does not charge, apply or mediate no-show penalties.

The Platform allows an establishment to block a customer from making further bookings with it, which also cancels that customer's future bookings at that establishment.

A block is always specific to the establishment that created it. KIHORA does not create, show or provide any block, attendance count, rating or history shared between different establishments, and does not operate any list of customers to avoid.

The decision to accept or refuse a booking is always made by a person at the establishment.

KIHORA may limit or suspend access for a user who repeatedly creates bookings they do not honour when that conduct harms participating establishments or the operation of the Platform.

13 Customer-authorised contact data

The customer's first name is always made available to the establishment because it is needed to identify the person attending and organise service.

The last name, email address and telephone number are not made available by default. They are shared only when the customer expressly authorises it at the time of booking. The customer may authorise sharing only for that booking or on an ongoing basis with that establishment.

Authorisation limited to one booking expires 48 hours after the scheduled end time, regardless of whether the booking was completed, cancelled or the customer did not attend. Continued authorisation remains in force until the customer revokes it.

Refusing authorisation does not prevent a booking. It means that the establishment will not have those contact methods and that features depending on them will not be available for that customer.

The establishment acknowledges that:

• it may have no way to contact a registered customer;
• it cannot make acceptance of a booking conditional on authorisation to share additional data, or treat a customer who refuses it less favourably;
• it must use contact data it can access only in connection with the booked service;
• expiry or revocation of authorisation removes its access in the app and creates the deletion duty described in section 14.

14 Each entity's role regarding customer data

When an establishment receives data from a registered customer and begins using it on its own initiative, it acts as an independent data controller and not as KIHORA's processor.

The establishment is directly responsible to the data subject for that use and undertakes to:

• use the data only to provide the booked service and for contact required by that service;
• not use the data for advertising, promotions or any other unsolicited communication;
• not disclose the data to third parties;
• respond to requests made to it by the data subject;
• delete contact data kept in its own systems as soon as the authorisation that allowed it expires, unless the customer authorised continued retention;
• delete the data in any event when the data subject requests it or when it is no longer necessary.

Expiry of authorisation, its revocation by the customer or deletion of the customer's account removes the establishment's access to the data in the app. It does not delete information the establishment has already seen, noted or stored in its own systems. The establishment must delete that information under the preceding paragraph. These limits apply going forward and do not undo what was already known.

15 Walk-in customers registered by the establishment

The Platform allows an establishment to record bookings for people who do not have a KIHORA account, hereinafter walk-in customers.

When recording a walk-in customer, the establishment declares that it:

• has the authority and appropriate legal basis to collect and record that person's data;
• limits the recorded data to what is needed for booking and providing the service;
• informed the person when collecting the data that it is recorded in KIHORA;
• treats any recorded email address as simple contact data.

Walk-in customer data is associated exclusively with the establishment that recorded it.

For this data, KIHORA acts as the establishment's processor under the Data Processing Agreement.

16 Professionals and team

The establishment is responsible for the data of the professionals it registers, including name, contact details and photograph.

When uploading a professional's photograph, the establishment declares that it has the professional's consent and has informed the professional that the photograph is shown on the establishment page and accessible through a direct link, under section 18.

When a professional leaves the establishment, the establishment must delete that photograph if it wants it to stop being accessible.

KIHORA is not the professionals' employer and does not take part in the employment or service relationship between them and the establishment.

17 User-provided content

The user keeps any rights they have in data, photographs and other content they enter on the Platform.

By entering or uploading content, the user grants KIHORA a limited, non-exclusive, royalty-free licence strictly necessary to:

• host it;
• store it;
• convert and resize it;
• organise it;
• display it;
• transmit it;
• make it available to Platform users and, where applicable, on the public pages described in section 21;
• provide the requested features.

This licence ends when the content is deleted from active systems, without prejudice to temporary persistence in restoration history and applicable legal obligations.

18 Rules for access to photographs

Uploaded photographs are intended to be shown publicly on the establishment page and are public content from the time it is published.

Two aspects of the technical operation must be understood because they do not follow simply from publication.

Each photograph is accessible through a long, non-guessable direct link that does not require authentication. Anyone who knows or obtains that link can open the photograph outside the app. The only way to make the link inoperative is to delete the photograph.

As a result, the link continues to work after the establishment is unpublished or a professional is no longer associated with the establishment, while the photograph has not been deleted.

The user undertakes not to upload:

• photographs they would not accept being accessible outside the app;
• photographs of third parties without their consent;
• identity documents;
• sensitive information, including health information;
• content that infringes third-party rights.

Deleting a photograph through the Platform removes the file from storage and makes its link inoperative.

19 Reviews

Only the customer who made a completed booking may review it, and only once per booking.

Reviews are final and cannot be edited or deleted by their author through the Platform.

When submitting a review, the customer chooses whether it is anonymous. That choice is permanent and cannot be changed after submission. A non-anonymous review shows the author's first name. With an anonymous review, the establishment has no Platform feature that allows it to identify the author.

Reviews express the author's personal opinion, not KIHORA's position.

The author is responsible for published content and undertakes not to publish content that is:

• false or deliberately misleading;
• insulting, defamatory or discriminatory;
• about third parties' personal data;
• infringing third-party rights;
• advertising or spam.

KIHORA may remove a review that violates these Terms, is the subject of a credible report, results from a legal order or presents a serious risk of infringing rights. KIHORA does not remove reviews merely because they are unfavourable to an establishment.

An establishment must not make service, price or access to bookings conditional on submitting a favourable review, or create, buy or request reviews that do not reflect real experiences.

20 Ratings and indicators

The rating shown for an establishment and the indicators shown in the business app are calculated automatically from data on the Platform.

These results are indicative, depend on recorded information and do not guarantee quality or future results.

21 Establishment publication and public pages

An establishment is visible to customers only after it is published.

Publication depends on completing the requirements shown in the app, including contact information, location, opening hours, services, professionals and photographs.

KIHORA may publish a public page for each published establishment on kihora.cv. It may contain the name, cover photograph, description, location and service catalogue and is intended to be found through search engines. These pages do not show reviews or any customer data.

A public-page address is generated by the Platform and cannot be edited so that shared links continue to work.

KIHORA may unpublish an establishment when there are reasonable signs of false information, unlawful activity, a breach of these Terms, a credible report or a serious risk to customers or third parties.

An establishment may unpublish itself at any time through the app. Unpublishing does not automatically delete existing bookings or release the establishment from its obligations to customers.

22 Reminder messages sent by the establishment

The KiHora Business app may prepare a pre-filled reminder message for the establishment to send to a customer through a messaging app installed on its own device.

The establishment sends the message from its own number and account. KIHORA does not send the message or communicate with the messaging-app provider.

The establishment is responsible for the lawfulness, content, timing and frequency of the contact it makes and undertakes to use it only in connection with the relevant booking.

This feature is available only for customers whose telephone number the establishment lawfully holds.

23 Acceptable use

The user undertakes to use the Platform only for lawful purposes.

The user must not:

• commit fraud;
• use false identities;
• falsely declare their age or a legal representative's authorisation;
• create fictitious accounts or establishments;
• enter deliberately misleading information;
• create bookings without intending to attend, including to block a competitor's schedule;
• attempt to access data without authorisation;
• bypass permissions or security measures;
• upload malware or malicious code;
• exploit vulnerabilities;
• interfere with the Platform's operation;
• perform unauthorised load tests;
• copy or extract data automatically without authorisation;
• use the Platform to send spam;
• contact customers obtained through the Platform for purposes unrelated to providing the booked service;
• infringe intellectual-property rights;
• upload illegal content;
• provide credentials to third parties;
• resell the Service without authorisation.

24 Suspension for misuse

KIHORA may suspend or limit access when there are reasonable signs of:

• a breach of these Terms or the Data Processing Agreement;
• unlawful use;
• fraud;
• a security risk;
• unauthorised access;
• infringement of third-party rights;
• non-payment, where applicable;
• use likely to harm the Platform, customers or participating establishments.

Whenever reasonable and legally possible, the user will be informed of the suspension and its cause.

In urgent security situations, suspension may be immediate.

25 Prices, plans and subscriptions

At the date of this version, KIHORA is free for customers and participating establishments.

KIHORA may introduce:

• subscriptions;
• paid plans;
• usage limits;
• paid additional features;
• trial periods, discounts, campaigns and promotional conditions.

Prices, included features, limits and billing periods will be shown before contracting, and taxes required by law may be added.

No paid plan will be charged without the user's express prior agreement.

26 Renewal, payment and cancellation

If a recurring plan is introduced, a subscription may renew automatically according to the period shown when it is purchased, and the user authorises collection of the amounts due through the stated payment method.

Failure to pay may lead to another collection attempt, limited features, account suspension or subscription termination. Suspension does not automatically cancel amounts already due.

The user may cancel a subscription through the means provided on the Platform or by contacting KIHORA. Unless stated otherwise, cancellation prevents the next renewal and access may continue until the end of the period already paid.

When the user is a consumer, all rights that cannot be excluded or limited under Cape Verdean consumer-protection law remain in force.

27 Early operating phase

The user acknowledges that KIHORA is in an early operating phase, with a phased launch and a set of features that is still evolving.

During this phase, there may be:

• errors;
• interface changes;
• temporary failures;
• unavailability;
• higher latency on the first access after periods of inactivity;
• incomplete features;
• maintenance interruptions;
• changes to or removal of features.

KIHORA will take reasonable measures to preserve data integrity.

The establishment must keep its own records of its schedule and customers and must not rely exclusively on the Platform to run its activity. The restoration window described in section 30 makes this especially important.

The early operating phase does not exclude KIHORA's legal obligations concerning security, data protection and delivery of the Service.

28 Availability and maintenance

KIHORA will seek to keep the Service available but does not guarantee continuous or uninterrupted operation.

Interruptions may occur because of maintenance, updates, security incidents, failures, provider failures, network or power failures, force majeure or the need for urgent correction.

When reasonably possible, relevant planned maintenance may be announced in advance.

Access to the Platform requires an Internet connection, whose costs are the user's responsibility.

29 Third-party services

The Platform depends on providers for hosting, databases, file storage, authentication, notifications, failure diagnosis, maps, traffic distribution, monitoring and app distribution.

KIHORA does not fully control those providers' infrastructure or decisions.

KIHORA is not responsible for failures solely attributable to third parties, provided that it acted with the diligence required by law in selecting, contracting and managing them.

Using the Platform also requires accepting the terms of the identity providers and app stores used by the user.

30 Backups

KIHORA uses the history-retention and redundancy mechanisms provided by its database and storage providers.

Under the currently contracted plan, the database restoration period is approximately seven days in production.

Backups are intended to recover the Platform after technical failures or serious incidents. They are not an individual archive available to the user.

KIHORA does not guarantee recovery of a specific item or file deleted by the user.

31 Content deletion

When the user deletes a photograph or other content through the Platform, it is removed from active systems and is no longer accessible through the app.

The content may remain temporarily in the restoration history created before deletion until the automatic cycle ends.

Deletion by the user is irreversible. Before deleting content, the user should keep a copy if they need to retain it.

32 Account deletion

The user can delete their account from the app. Deletion takes effect immediately, has no reversal period and cannot be undone.

Before deleting the account, the user should:

• save information they want to keep;
• honour or cancel pending bookings;
• if they operate an establishment, inform customers with future bookings;
• settle pending payments, where applicable.

Deletion removes the user's identity from the Platform. It does not delete:

• bookings, which are retained without customer identification as part of the establishment's activity record;
• submitted reviews, which are retained and treated as anonymous;
• data belonging to an establishment;
• other users' data;
• records needed for security or the defence of rights;
• data subject to legal retention.

Deleting a customer's account does not affect data that an establishment received and retained on its own initiative, under section 14.

The Privacy Policy describes this process in detail.

33 Data export

KIHORA does not currently provide a feature for exporting data from the app.

The user may request their data by sending a request to [email protected], under the Privacy Policy.

KIHORA does not guarantee that all data can be exported in formats compatible with competing services.

34 Platform intellectual property

The Platform, including its software, code, structure, architecture, design, interface, design system, brand, logos, databases, graphic elements, documentation and features, belongs to MORABEZA TECHLAB, LDA or its licensors.

Using the Platform does not transfer any intellectual-property rights to the user.

35 Intellectual-property restrictions

Without written permission, the user must not:

• copy the Platform;
• reproduce the code;
• reverse-engineer it;
• adapt it or create derivative versions;
• resell or sublicense it;
• remove ownership notices;
• exploit vulnerabilities;
• systematically extract databases, including lists of establishments, services, prices or reviews;
• use KIHORA's trademarks or graphic elements.

These restrictions apply only to the extent permitted by law.

36 Suggestions and feedback

The user may send suggestions, comments or ideas about the Platform.

Unless otherwise agreed in writing, submitting suggestions does not give the user a right to payment, exclusivity, participation in development or ownership of features later implemented.

KIHORA may use feedback to improve the Service without disclosing the user's confidential information.

37 Confidentiality

Each party must protect confidential information received in the contractual relationship.

Information is not confidential when it is public without a breach of duty, was already lawfully known, was lawfully received from a third party, must be disclosed by legal obligation or was developed independently.

Obligations concerning personal data are also governed by the Privacy Policy and the Data Processing Agreement.

38 Disclaimer of warranties

The Platform is provided with its existing features and as available.

KIHORA does not guarantee:

• fully uninterrupted operation;
• complete absence of errors;
• compatibility with every device and operating-system version;
• suitability for every purpose;
• accuracy of information published by establishments;
• actual availability of a time shown as available;
• customer attendance;
• provision of the service by the establishment;
• quality, suitability or safety of the service provided;
• immediate or guaranteed delivery of push notifications, whose delivery depends on the device, network and operating-system services.

This clause does not exclude mandatory legal warranties.

39 Limitation of liability

To the extent permitted by law, and where damage does not result from conduct attributable to KIHORA, KIHORA is not responsible for:

• the provision, non-provision or quality of the booked service;
• conduct, omissions or breaches by the establishment;
• conduct, omissions or no-shows by the customer;
• damage, injury or reactions resulting from the service provided;
• incorrect information published by an establishment;
• prices charged outside the advertised prices;
• lost revenue or opportunity caused by no-shows;
• review content published by users;
• errors in data entered by the user;
• an establishment's use of contact data received under section 14;
• the content and timing of messages sent by an establishment under section 22;
• temporary third-party failures, including delayed or undelivered notifications;
• unauthorised access caused by sharing credentials or by a lack of security in the identity-provider account;
• data deletion performed by the user;
• an establishment's breach of legal obligations, including licensing, tax or data-protection obligations.

Nothing in these Terms excludes or limits liability for:

• wilful misconduct;
• gross negligence;
• breach of mandatory legal obligations;
• infringement of personality rights;
• breach of obligations concerning personal data;
• other cases where liability cannot be excluded or limited by law.

40 Indemnity for unlawful use

To the extent permitted by law, the user may be responsible for damage caused to KIHORA or third parties when it results from unlawful use, fraud, intentional breach of these Terms, unlawful uploading of content, publication of unlawful reviews, infringement of third-party rights, unauthorised access or deliberate introduction of malware.

This clause does not transfer KIHORA's own responsibilities to the user.

41 Force majeure

Neither party is responsible for a breach caused by events outside its reasonable control, including natural disasters, war, civil unrest, widespread power failures, network or international-connectivity failures, large-scale cyberattacks, decisions by authorities and extraordinary unavailability of essential providers.

The affected party must take reasonable measures to reduce the effects of the event.

42 Termination by KIHORA

KIHORA may terminate an account in the event of a serious breach, when a breach is not corrected after notice and can be corrected, in the event of fraud or illegal use, a serious security risk, overdue payments, or when maintaining the account is legally impossible.

Whenever possible, the user will receive a reasonable period to obtain information they want to keep and honour or cancel pending bookings, except in urgent, unlawful or security situations.

43 Effects of termination

Upon termination:

• the right to use the Platform ends;
• features may be suspended;
• the establishment is unpublished and its public page is no longer available;
• data may be deleted under the applicable policy;
• overdue payments remain payable;
• clauses intended to survive termination remain in force.

Clauses concerning confidentiality, intellectual property, data protection, liability, payments and dispute resolution may continue to apply.

44 Changes to the Service

KIHORA may change features to improve the Service, correct errors, strengthen security, comply with legal obligations, adapt integrations, respond to technological changes or discontinue unviable features.

When a change materially affects a contracted feature, KIHORA will seek to inform the user with reasonable notice, except in an urgent technical, legal or security situation.

The mobile apps are updated through app stores. KIHORA may require a minimum app version to maintain compatibility and security.

45 Changes to the Terms

KIHORA may update these Terms because of legal, technical, commercial, operational, feature or security changes.

Each version is identified by a version number and effective date shown at the top of the document.

The updated version will be made available on kihora.cv.

Material changes will be communicated through the Platform, by email or by another appropriate means.

When the nature of the change requires it, new acceptance will be requested before use of the Service continues, under section 8.

Silent publication of a material change does not replace new acceptance when the law requires it.

46 Relationship between the legal documents

Use of KIHORA is subject to:

• these Terms of Use;
• the Privacy Policy;
• the Data Processing Agreement, applicable to participating establishments;
• specific commercial conditions, where they exist;
• plan or campaign conditions, where they exist.

In case of conflict:

• specific commercial conditions prevail for the relevant plan;
• the Data Processing Agreement prevails for processing carried out on behalf of the establishment;
• the Privacy Policy prevails for information about processing carried out by KIHORA;
• these Terms apply to all other matters.

No document may be interpreted to reduce mandatory rights.

47 Assignment of the contractual position

The user may not assign their contractual position without KIHORA's prior authorisation.

KIHORA may assign its position as part of a corporate reorganisation, merger, acquisition, transfer of the Platform or transfer of business.

The assignment must not reduce the user's legal rights. The user will be informed when it is materially relevant.

48 Severability

If a provision of these Terms is considered invalid, illegal or unenforceable, the remaining provisions remain in force.

The affected provision will be interpreted or replaced, to the extent permitted by law, with a valid provision that has a similar effect.

49 No waiver

Kihora's failure to exercise a right immediately does not waive that right.

A waiver is valid only when made expressly.

50 Communications

Account-related communications may be made through the registered email address, Platform notifications, the account area or another available channel.

The user is responsible for keeping accessible the email address of the identity account used.

Electronic communications may take effect when made available or sent to registered contacts, without prejudice to mandatory rules.

51 Applicable law

These Terms are governed by the law of the Republic of Cape Verde.

This choice does not affect mandatory rights granted to consumers by applicable law.

52 Dispute resolution

In a dispute, the parties will first seek an amicable solution by contacting [email protected].

If no agreement is reached, the courts of the Praia District have jurisdiction, without prejudice to mandatory territorial-jurisdiction rules applicable to consumers.

Disputes concerning provision of the booked service are directly between the customer and the establishment. KIHORA is not a party to that relationship.

53 Language

The Portuguese version of these Terms is the reference version.

Translations or summaries may be provided for the users' convenience.

In case of discrepancy, the Portuguese version prevails, unless applicable law requires a different result.

54 Contact

For questions about these Terms: